The C•CURE product is very often found as the core central security systems of organisations and government agencies requiring a high degree of security protection against its security risks and terrorist type attacks.
The ever increasing diversity, complexity and in particular the integration to third party applications of C•CURE has generated a real need for the creation of an end-user knowledge sharing community, where benefit can be gained from others experiences and risk mitigation methods.
With the introduction of enhanced infrastructures and technologies of various types within the modern working environment, it is inevitable that the Security Industry should make the most benefit of these.
It can often be found within individual business structures that this happens, but hitherto, there has been no co-ordinated effort to bring these different structures to one forum.
The purpose of the ‘C•CURE User Group’ is to bring the use of the Tyco Fire and Security portfolio, and their associated products, into one customer user forum for the benefits stated below in the Deliverables.
Scope/Approach
It is expected that this group will be formed from interested organisations, which have a desire to meet the Deliverables listed below.
The organisations will be based within the defined region of Europe; Middle East and Africa.
The group will be absolutely independent, being formed to serve the needs of the end-user community. In doing so it will form direct links to Software House in order to provide Voice of the Customer (VoC) feedback directly to the manufacture. In this way its aim is to enhance and develop the C•CURE product and ensure it is both a stable and reliable platform. The foregoing will be achieved with the full commitment and support of the Tyco Fire & Security Group.
It could be anticipated that the ‘C•CURE User Group Steering Committee’ would meet on a regular basis.
In addition a representative of the ‘C•CURE User Group Steering Committee’ will provide the membership of any other regional or established global groups.
Deliverables
The following are considered to be some of the key deliverables that this group can achieve across all product ranges:
Through various forums enable the sharing of information / functionality / ideas / process / procedures, including establishment of best practices, etc.
Enable and in co-operation with the manufacturers, ensure that the ‘voice of the customer’ provides timely and meaningful input into the Research & Development process.
Encourage the development and ownership by the manufacturers of robust integrated and fully supported primary and secondary applications.
Encourage robust and meaningful two-way communication between manufacturers and all C•CURE User Group members.
Building sustainable links with other recognised organisations such as BSIA; ASIS International, etc.
For all members of C•CURE User Group ensure they receive the opportunity of ‘Added Value’ in their security systems environments.
Risks/Constraints
No support from Tyco Fire and Security or their affiliated companies
No support from organisations
Lack of momentum after initial set up
Organisation/
Resources
The C•CURE User Group will be facilitated by a ‘Steering Committee’ of between 8 and 12 members.
This committee will be made up from one representative from a major organisation.
The organisations will as much as is possible from diverse business and service environments. The committee will include a nominated representative from Tyco Fire and Security or one of their affiliates.
The Steering Committee will facilitate the effective operation of C•CURE User Group.
Charges
Costs of individual organisations representatives to be borne by their organisations.
Added Value Creation
It could be considered beneficial to have a ‘benchmark’ from which the C•CURE User Group could measure the value it brings not only to the user community, but also to the Tyco Fire & Security organisations.
